Case Study: CISCA
Industry: Care Provider
Location: Western Australia
One of Australia's largest care providers knew things could be better.
- Some teams weren't engaged while others were excelling.
- Management were concerned the quality of care was being impacted and auditors might recommend changes.
Unable to pinpoint what to focus on to improve, they engaged CISCA across their organisation including employees, consumers and their families.
Consumer Net Promoter Score
Customer Satisfaction rating
Staff Culture rating
The 'Good' Team
66% Employee Engagement
51% Consumer Net Promoter Score
The 'Great' Team
81% Employee Engagement
84% Consumer Net Provider Score