Case Study: HILCA 360
Industry: Health Care
Location: Perth, WA
Employees: 550 FTE
The Minister for Health’s “Your Voice in Health” Engagement Survey 2019 indicated dissatisfaction and low engagement within specific wards and teams of a Service Area spanning across three hospitals.
A new service director was appointed, an Appreciative Inquiry was conducted and a Quality Improvement Initiative was implemented, however they lacked consistency and ownership from the front line.
The Engagement Survey indicated issues with leadership and it was apparent that they needed to better understand the leadership capability at each level and within each area to better target their efforts..
The HILCA 360 results provided evidence that the wards with the lowest staff engagement (Hospital 1) also had leaders with the lowest capability across all HILCA domains and the NSQHS standards.
The results also indicated that the leaders of these wards (Hospital 1) were having the least positive impact on staff in comparison with the other hospitals
2. Individual Leadership Development
The individual HILCA reports enabled each leader within Hospital 1 to create specific development plans and receive coaching on their biggest challenges.
1. Group Leadership Development
A custom designed leadership program focused on:
1. Leading Change
2. Coaching Style of Leadership
3. Performance Management and Dealing with Difficult Behaviour
4. Conflict Management
5. Resilience and Wellbeing
6. Building High Performing Team Cultures