HILCA 360 - The Health Industry Leadership Capability Assessment Tool
HILCA 360 is the valid and reliable* leadership assessment tool designed specifically for health industry leaders. It provides an opportunity to transform individual leadership and performance by understanding current views, beliefs and behaviours and exploring alternate views.
HILCA 360 uses both self-assessment and feedback from others to identify current and desired capability across 5 key leadership domains derived from the Health LEADS Australia Leadership Framework developed by the Australian Government;
Relationship with, understanding of, and care for self, including strength of character, own self awareness and capacity to grow and develop self
Ability to relate to, communicate and work effectively with others. Inspires and enables others, communicates with honesty and respect.
Ability to articulate and promote the goals, spirit, purpose and strategic direction to influence the quality of care and sustainability of the system.
Ability to champion the need for improvement, advocate for better outcomes and positively contribute to the spread of innovation.
Facilitate strategies that achieve maximum benefits, using knowledge of trends and patterns within the interconnected health system
National Safety & Quality Health Service (NSQHS) Standards
It also measures capability within the National Safety Quality & Health Service Standards.
This section focuses on the behaviours expected by the health leader that supports positive patient-centrered quality care, and organisation outcomes.
How it works
Leaders participate by completing an online survey about themselves
and nominating feedback providers to fill in feedback on their behalf.
Data is collected and processed and each individual is provided with a comprehensive report that outlines current strengths and biggest areas of opportunity or ‘gaps’ in capability. Because it compares the self view with that of others, it also helps identify potential blindspots in the participants’ capability as well as confirmed strengths.
Following the survey administration and reporting period, a HILCA
360 Accredited Practitioner will debrief the results to each leader in a
confidential and supportive coaching session and start to identify the ‘view’
that lead to the behaviours identified. By understanding the views that
underpin our actions, we have the opportunity to change the results or outcomes.
The HILCA 360 process is administered completely online, with reports being provided in either hard or electronic copy.
Each participant also receives a comprehensive interactive Self Development Guide coaching resource to aid in their on-going development.
HILCA 360 is targeted to leaders and managers in or aspiring towards positions within three levels of leadership.
Level 1 Leaders are responsible for the strategic and cultural responsibility for an entire organisation or division such as CEOs, directors, senior managers and department heads.
Level 2 Leaders are responsible for overseeing multiple teams, or an entire service, function or site such as a Facility Manager, Care Manager, Human Resources Manager.
Level 3 Leaders or 'front line leaders' are responsible for the activities of a team - Care Coordinators, Registered Nurses or Team Leaders.
Benefits for your organisation
The HILCA 360 uses data to drive insights that will help your leaders thrive and achieve their potential. HILCA 360 will provide your organisation with;
- Independent assessment of leadership capability
- Ability to meet care quality standards around human resources and governance
- Access to industry benchmarking database
- A targeted approach and increased ROI in leadership development, through the use of Aggregate Data Reports
- Ability to offer support for personal and professional development for participants
We recommend the use of HILCA 360 in combination with HISCA.
Together they provide an integrated approach to supporting the growth of the individual leaders as well as the entire health team.
Industry: Health Care
Location: Perth, WA
Employees: 550 FTE
The Minister for Health’s “Your Voice in Health” Engagement Survey 2019 indicated dissatisfaction and low engagement within specific wards and teams of a Service Area spanning across three hospitals.
A new service director was appointed, an Appreciative Inquiry was conducted and a Quality Improvement Initiative was implemented, however they lacked consistency and ownership from the front line.
The Engagement Survey indicated issues with leadership and it was apparent that they needed to better understand the leadership capability at each level and within each area to better target their efforts..
27 leaders (Co-Director, Program Managers, Nurse Unit Managers and Team Leaders) across three hospitals participated in HILCA 360 because it is a reliable and valid way of assessing leadership capability and pin-pointing capability gaps.
The HILCA 360 results provided evidence that the wards with the lowest staff engagement (Hospital 1) also had leaders with the lowest capability across all HILCA domains and the NSQHS standards.
The results also indicated that the leaders of these wards (Hospital 1) were having the least positive impact on staff in comparison with the other hospitals
The aggregate (collective) HILCA data provided the new service director with the ability to focus the leadership development budget to those that needed it the most.
They designed a leadership program with modules directly targeting the biggest capability gaps identified by HILCA and provided additional coaching to leaders from Hospital 1 on their specific development plans.
1. Group Leadership Development
A custom designed leadership program focused on:
1. Leading Change
2. Coaching Style of Leadership
3. Performance Management and Dealing with Difficult Behaviour
4. Conflict Management
5. Resilience and Wellbeing
6. Building High Performing Team Cultures
2. Individual Leadership Development
The individual HILCA reports enabled each leader within Hospital 1 to create specific development plans and receive coaching on their biggest challenges.
Aggregate HILCA results by location
Staff engagement by location
"What I have learnt [from HILCA] has dramatically changed the way I deal with people. I know why I react the way I do and I can now stop and think about it before I respond. It’s been really helpful at the moment with everything going on [with COVID-19] as I’ve worked harder and longer than I ever have in my career."
Unit Manager, HILCA Participant
*The majority of HILCA questions have been derived from the Care Industry Leadership Capability Assessment (CILCA) which is a valid and reliable assessment commonly used throughout the Care Industry. HILCA has been adapted to the health industry with questions arranged to better reflect the Health LEADS Australia Leadership Framework. Despite different ordering of the questions we can infer HILCA's reliability and validity from CILCA, therefore providing an objective and scientific approach to assessing Health leadership