HISCA

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HISCA is the assessment tool specifically
designed for teams in the health industry.

HISCA is the window through which we
can see the correlations between staff
capability, engagement, and their ability to
deliver high quality care, assessed through
self and customer feedback.

How do your care teams measure up?

Benchmark each team's performance and engagement across your organisation and the entire health industry, and target key areas in team and organisational development.

HISCA measures;

  • Care capability: The entire team's performance in 6 Domains
    that enable great quality care; Cares for Self, Engages with Others, Achieves Outcome, Shapes Systems, Drives Innovation and the NSQHS Standards.
  • Employee engagement: The level of employee engagement, commitment and satisfaction, provided as an
    engagement percentage.
  • Customer satisfaction: The team's performance on delivering the National Safety & Quality Health Service (NHQHS) Standards, including patient satisfaction scores and open text feedback from patients and their families.
  • Organisational Culture: Analysis of the overall culture at a team or site level.

 

Smiling young female doctor standing in a hospital corridor with a diverse group of medical staff standing behind her
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How it works

In partnership with your HISCA accredited practitioner, your HISCA program is completed in the following flexible, 5-phased approach:

hisca process

Get the whole story.

Combine with HILCA 360 to achieve the full picture of leadership impact and staff capability, engagement & culture.

This, along with industry and organisational benchmarking, provides you with the information you need to make decisions about your people with confidence and clarity.

Why choose HISCA?

Illuminating Insights

See the correlations between staff capability, engagement, and their ability to deliver high quality care, assessed through self and patient feedback.

Reveal Blind Spots

Capture the current snapshot of the entire team’s care capability and performance. Compare the views of different perspectives to illuminate blind spots across the board.

Unlock Opportunities

Shine a spotlight on the most significant gaps for the team and organisational capability, engagement, culture and provision of care, by understanding the current and desired performance, and feedback
across multiple areas.

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Enabling high quality care

An integral element of any health care provider is the capability of health service teams at all levels to create and sustain a culture that supports the achievement of high quality patient care.

HISCA is the assessment tool specifically designed for teams this industry to help organisations understand where their biggest strengths are to enable celebration and continuous improvement, as well as where their biggest risks or development areas.

 

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