HISCA - Health Industry Staff Capability Assessment Tool
HISCA is the assessment tool specifically
designed for teams in the health industry.
HISCA is the window through which we
can see the correlations between staff
capability, engagement, and their ability to
deliver high quality care, assessed through
self and customer feedback.
How do your care teams measure up?
Benchmark each team's performance and engagement across your organisation and the entire health industry, and target key areas in team and organisational development.
- Care capability: The entire team's performance in 6 Domains
that enable great quality care; Cares for Self, Engages with Others, Achieves Outcome, Shapes Systems, Drives Innovation and the NSQHS Standards.
- Employee engagement: The level of employee engagement, commitment and satisfaction, provided as an
- Customer satisfaction: The team's performance on delivering the National Safety & Quality Health Service (NHQHS) Standards, including patient satisfaction scores and open text feedback from patients and their families.
- Organisational Culture: Analysis of the overall culture at a team or site level.
How the HISCA tool works
In partnership with your HISCA accredited practitioner, your HISCA program is completed in the following flexible, 5-phased approach:
Get the whole story.
Combine with HILCA 360 to achieve the full picture of leadership impact and staff capability, engagement & culture.
This, along with industry and organisational benchmarking, provides you with the information you need to make decisions about your people with confidence and clarity.
Why choose HISCA?
See the correlations between staff capability, engagement, and their ability to deliver high quality care, assessed through self and patient feedback.
Reveal Blind Spots
Capture the current snapshot of the entire team’s care capability and performance. Compare the views of different perspectives to illuminate blind spots across the board.
Shine a spotlight on the most significant gaps for the team and organisational capability, engagement, culture and provision of care, by understanding the current and desired performance, and feedback
across multiple areas.
Enabling high quality care
An integral element of any health care provider is the capability of health service teams at all levels to create and sustain a culture that supports the achievement of high quality patient care.
HISCA is the assessment tool specifically designed for teams this industry to help organisations understand where their biggest strengths are to enable celebration and continuous improvement, as well as where their biggest risks or development areas.